We will gladly accept any return that was received by the customer in damaged or faulty condition. This product needs to be received back at the office unwashed, unused, with original tags & undamaged packaging for a refund/exchange.

Any complaint must be raised within 24 hours of delivery for an exchange with a short video and pictures at toytrials360@gmail.com

Refunds & exchanges for not liking the product will NOT be entertained. However, you can share the issues at toytrials360@gmail.com for your case to be reviewed.

Refunds/exchanges will be made within 7 days. (If the product received is not identical to the product ordered on the website.

Refunds will be made directly into your bank account within 7 working days. Which you need to share with us along with the issue at toytrials360@gmail.com  (Only if we were unable to fulfill your order & you have paid in advance)